Global region support
Live Hub operates in four regions, each hosted in a corresponding Microsoft Azure region:
| Live Hub region | Azure region |
|---|---|
| Europe (Frankfurt) | Germany West Central |
| France Central (Paris) | West Europe |
| USA (Virginia) | East US |
| Asia (Singapore) | Southeast Asia |
- For the best call quality, use the Live Hub region closest to your voice applications.
- Traffic is only routed between Live Hub entities in the same region.
European regional redundancy
Europe is served by two Live Hub regions, so services deployed there can fail over from one region to the other. If you deploy services in Europe, configure your SIP servers, bots and other integrated applications to work with both European regions: Europe (Frankfurt) as the primary and France Central (Paris) as the failover, or the reverse.
With both configured, services fail over automatically if the primary region becomes unavailable, which keeps calls running through the outage.
Validate the failover configuration before you rely on it: confirm that your SIP infrastructure, bots and integrated applications can switch between the two European regions.
Live Hub service availability by region
The table below shows where each Live Hub service runs, and where Live Hub processes or stores data.
| Europe (Frankfurt) | France Central (Paris) | USA (Virginia) | Asia (Singapore) | ||
|---|---|---|---|---|---|
| Account and service configuration | ✓ | – | – | – | Centrally managed for all regions |
| Billing data | ✓ | – | – | – | Centrally managed for all regions |
| Call history | ✓ | – | – | – | Centrally managed for all regions |
| AI Agents | ✓ | – | – | – | Centrally managed for all regions |
| Bot connection and processing | ✓ | ✓ | ✓ | ✓ | |
| Voice call handling | ✓ | ✓ | ✓ | ✓ | |
| Call recordings | ✓ | ✓ | ✓ | ✓ | |
| Transcription data | ✓ | ✓ | ✓ | ✓ | |
| Logging | ✓ | ✓ | ✓ | ✓ |
Speech services availability by region
The following table shows which speech region handles each preconfigured Live Hub service for every Live Hub region.
Each cell ris shown in the format primary / fallback, where"
- Primary is the speech region that handles requests under normal conditions.
- Fallback is the speech region that handles requests if the primary region is unavailable.
- A dash (-) indicates that no fallback region is configured.
| Speech provider | Europe (Frankfurt) | France Central (Paris) | USA (Virginia) | Asia (Singapore) |
|---|---|---|---|---|
| Microsoft (Azure AI Speech) | EU / EU | EU / EU | US / US | Asia / India |
| EU / EU | EU / EU | US / US | Asia / – | |
| Amazon (AWS) | EU / EU | EU / EU | US / US | Asia / Asia |
| Deepgram | EU / US | EU / US | US / EU | EU / US |
| Soniox | EU / US | EU / US | US / EU | Japan / US |
| ElevenLabs | US/ – | US/ – | US/ – | US/ – |